We want you to be completely satisfied with your order. If something goes wrong, we’ll make it right.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at [support@yourdomain.com] with your order number and a clear photo of the issue.
Once we review and confirm the issue, we’ll issue a full refund to your original payment method.
You do not need to return the item — please dispose of it safely or according to local guidelines.
Return Eligibility
Because our products include health, wellness, and personal-care items, we do not accept returns or exchanges for any reason other than a damaged or incorrect shipment.
Frequency Limit
To help prevent misuse, refunds under this policy are limited to <times> instances within a <months>-month period per customer account or household. Requests beyond that limit may not be approved.
Refund Timing
Once approved, refunds are typically processed within 10 business days. Your bank or card issuer may take additional time to post the refund.
Questions
If you’re unsure whether your situation qualifies, contact us at [support@yourdomain.com]. We’re happy to help.